Don’t worry – you’re not alone. This pesky issue messes with your gaming fun, usually popping up when you try to upload game files or share pictures on the PlayStation Network. When you see the ‘Cannot Obtain Information’ message along with the code NP-31805-7, it’s time to tackle the problem and get back to gaming without interruptions.
Checking PlayStation Servers
First things first, let’s make sure it’s not PlayStation’s fault. Go to your PS4 settings, find the Network section, and click on ‘View Connection Status.’ This will show you details about your internet connection and any server problems. Or, you can visit the official PlayStation Network website or Downdetector to double-check the server status independently.
Switching Your Connection
Sometimes, the error could be because of a weak Wi-Fi signal. Consider switching to a wired connection by connecting your PS4 to the router with an Ethernet cable. Go to your PS4 settings, find Network, and choose ‘Use LAN Cable’ for a more reliable connection. If that’s not an option, try connecting to a faster Wi-Fi network, if available.
Manually Uploading Game Files
For those troublesome game files causing the error, a manual upload to Cloud storage might do the trick. Identify the problematic files on your PS4, use your controller’s Options button, select the files, and choose ‘Upload/Download’ to manually start the upload. This often fixes file corruption issues causing the error. If necessary, consider deleting and re-uploading the problematic files to completely solve the issue.
PlayStation Support Assistance
If everything else fails, it’s time to get help from PlayStation Support. Log in to your PlayStation account and submit a support ticket explaining the NP-31805-7 error. Alternatively, check out the troubleshooting guides on the PlayStation Support page for potential solutions. The dedicated support team can provide further guidance to fix the problem.
Facing PS4 Error Code NP-31805-7 can be frustrating, especially when it messes with your content sharing and game saving. But don’t give up! Stick to these simple troubleshooting steps, keep an eye on PlayStation servers, try different connections, manually upload files when needed, and reach out to PlayStation Support if things don’t improve. With patience and these strategies, you’ll soon be back to enjoying your gaming sessions without any hassle.
Q: What does PS4 Error Code NP-31805-7 mean?
A: This error indicates connectivity issues between your PS4 and online storage. It usually happens when you’re trying to upload game files or share pictures on the PlayStation Network.
Q: How can I check if the error is due to server issues on PlayStation’s side?
A: To find out if the error is because of PlayStation’s servers, go to your PS4 settings, find the Network section, and click on ‘View Connection Status.’ This will show your network details and any potential server problems. You can also check the official PlayStation Network website or Downdetector for server status.
Q: What should I do if the troubleshooting steps don’t work?
A: If the troubleshooting steps don’t fix the issue, contact PlayStation Support. Log in to your account, submit a support ticket explaining the problem, or check the PlayStation Support page for guides and potential solutions for the NP-31805-7 error.